/* ---------- Reset & Base ---------- */
*,
*::before,
*::after {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

html {
  -webkit-text-size-adjust: 100%;
  text-size-adjust: 100%;
  line-height: 1.5;
}

body {
  min-height: 100vh;
  background-color: #020617; /* slate-950 */
  color: #e5e7eb; /* gray-200 */
  font-family:
    system-ui,
    -apple-system,
    "Segoe UI",
    Roboto,
    "Helvetica Neue",
    Arial,
    sans-serif;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
}

a {
  text-decoration: none;
  color: inherit;
}
img,
svg {
  display: inline-block;
  vertical-align: middle;
}
button,
input,
select,
textarea {
  font: inherit;
  color: inherit;
}
table {
  border-collapse: collapse;
}
ul,
ol {
  list-style: none;
}

/* ---------- Layout Shell ---------- */
.app-wrapper {
  display: flex;
  min-height: 100vh;
  width: 100%;
}

/* ---------- Sidebar ---------- */
.sidebar {
  display: none;
  width: 16rem; /* w-64 */
  flex-direction: column;
  border-right: 1px solid #1e293b; /* slate-800 */
  background: #0f172a; /* slate-900 */
  padding: 1.5rem 1rem; /* px-4 py-6 */
}
@media (min-width: 768px) {
  .sidebar {
    display: flex;
  }
}

.sidebar-logo {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  padding: 0 0.5rem;
  margin-bottom: 2rem;
  font-size: 1.25rem;
  font-weight: 700;
  letter-spacing: -0.025em;
  color: #fff;
}
.sidebar-logo-icon {
  display: flex;
  height: 2rem;
  width: 2rem;
  align-items: center;
  justify-content: center;
  border-radius: 0.5rem;
  background: #2563eb; /* blue-600 */
}
.sidebar-logo-icon svg {
  height: 1.25rem;
  width: 1.25rem;
  color: #fff;
}

/* Sidebar nav */
.sidebar-nav {
  flex: 1;
  display: flex;
  flex-direction: column;
  gap: 0.25rem;
  font-size: 0.875rem;
  font-weight: 500;
}
.sidebar-nav a,
.sidebar-nav-link {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  border-radius: 0.5rem;
  padding: 0.625rem 0.75rem;
  transition:
    background-color 0.15s,
    color 0.15s;
  color: #9ca3af; /* gray-400 */
}
.sidebar-nav a:hover,
.sidebar-nav-link:hover {
  background: rgba(30, 41, 59, 0.5); /* slate-800/50 */
  color: #e5e7eb;
}
.sidebar-nav a.active,
.sidebar-nav-link.active {
  background: rgba(37, 99, 235, 0.1); /* blue-600/10 */
  color: #60a5fa; /* blue-400 */
}
.sidebar-nav a svg,
.sidebar-nav-link svg {
  height: 1.25rem;
  width: 1.25rem;
}

/* New-ticket CTA */
.sidebar-cta-wrapper {
  margin-top: 2rem;
  padding: 0 0.75rem;
}
.sidebar-cta {
  display: flex;
  width: 100%;
  align-items: center;
  justify-content: center;
  gap: 0.5rem;
  border-radius: 0.5rem;
  background: #2563eb;
  padding: 0.625rem 1rem;
  font-size: 0.875rem;
  font-weight: 600;
  color: #fff;
  transition: background-color 0.15s;
  border: none;
  cursor: pointer;
}
.sidebar-cta:hover {
  background: #3b82f6;
}
.sidebar-cta svg {
  height: 1rem;
  width: 1rem;
}

/* Sidebar user profile */
.sidebar-user {
  margin-top: auto;
  display: flex;
  align-items: center;
  gap: 0.75rem;
  border-top: 1px solid #1e293b;
  padding-top: 1rem;
  padding-left: 0.5rem;
  padding-right: 0.5rem;
}
.sidebar-user-avatar {
  display: flex;
  height: 2.25rem;
  width: 2.25rem;
  align-items: center;
  justify-content: center;
  border-radius: 9999px;
  background: #1e293b;
  font-weight: 700;
  color: #60a5fa;
}
.sidebar-user-info {
  flex: 1;
  overflow: hidden;
}
.sidebar-user-name {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  font-size: 0.875rem;
  font-weight: 500;
  color: #fff;
}
.sidebar-user-role {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  font-size: 0.75rem;
  color: #9ca3af;
}

/* ---------- Main Content Area ---------- */
.main-area {
  display: flex;
  flex: 1;
  flex-direction: column;
  min-width: 0; /* Prevents flex child from overflowing */
  overflow-x: hidden;
}

/* Header */
.top-header {
  position: sticky;
  top: 0;
  z-index: 10;
  display: flex;
  height: 4rem;
  flex-shrink: 0;
  align-items: center;
  justify-content: space-between;
  border-bottom: 1px solid #1e293b;
  background: rgba(2, 6, 23, 0.95);
  padding: 0 0.75rem;
  -webkit-backdrop-filter: blur(8px);
  backdrop-filter: blur(8px);
  gap: 0.5rem;
}
@media (min-width: 640px) {
  .top-header {
    padding: 0 1.5rem;
    gap: 1rem;
  }
}
@media (min-width: 1024px) {
  .top-header {
    padding: 0 2rem;
  }
}

.top-header-left {
  display: flex;
  flex: 1;
  min-width: 0;
  overflow: hidden;
}
.page-title {
  font-size: 1.125rem;
  font-weight: 600;
  color: #e5e7eb;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
@media (min-width: 640px) {
  .page-title {
    font-size: 1.25rem;
  }
}

.top-header-right {
  display: flex;
  flex-shrink: 0;
  align-items: center;
  gap: 0.5rem;
}
@media (min-width: 640px) {
  .top-header-right {
    gap: 0.75rem;
  }
}
@media (min-width: 768px) {
  .top-header-right {
    margin-left: 1.5rem;
  }
}

/* Notification bell */
.bell-wrapper {
  position: relative;
}
.bell-btn {
  position: relative;
  display: flex;
  align-items: center;
  justify-content: center;
  border-radius: 0.5rem;
  background: #0f172a;
  border: 1px solid #1e293b;
  padding: 0.5rem;
  color: #9ca3af;
  transition:
    background-color 0.15s,
    color 0.15s;
  cursor: pointer;
}
.bell-btn:hover {
  background: #1e293b;
  color: #fff;
}
.bell-btn svg {
  height: 1.25rem;
  width: 1.25rem;
}

.bell-badge {
  display: none;
  position: absolute;
  top: -0.6rem;
  right: -0.35rem;
  transform: none;
  min-height: 1.1rem;
  min-width: 1.1rem;
  padding: 0 0.25rem;
  align-items: center;
  justify-content: center;
  border-radius: 9999px;
  background: #2563eb;
  font-size: 10px;
  font-weight: 700;
  color: #fff;
}
.bell-badge.show {
  display: flex;
}

/* Logout button */
.logout-form {
  display: flex;
  align-items: center;
  gap: 0.5rem;
}
.logout-btn {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  border-radius: 0.5rem;
  background: #0f172a;
  border: 1px solid #1e293b;
  padding: 0.375rem 0.75rem;
  font-size: 0.875rem;
  font-weight: 500;
  color: #d1d5db;
  transition:
    background-color 0.15s,
    color 0.15s;
  cursor: pointer;
}
.logout-btn:hover {
  background: #1e293b;
  color: #fff;
}
.logout-btn svg {
  height: 1rem;
  width: 1rem;
}

/* Main content */
.main-content {
  flex: 1;
  overflow-y: auto;
  overflow-x: hidden;
  padding: 0.75rem;
}
@media (min-width: 640px) {
  .main-content {
    padding: 1.5rem;
  }
}
@media (min-width: 1024px) {
  .main-content {
    padding: 2rem;
  }
}

.content-wrapper {
  max-width: 80rem;
  margin: 0 auto;
}

/* ---------- Flash Messages ---------- */
.flash-success {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  border-radius: 0.5rem;
  border: 1px solid rgba(16, 185, 129, 0.2);
  background: rgba(16, 185, 129, 0.1);
  padding: 1rem;
  font-size: 0.875rem;
  color: #34d399;
  margin-bottom: 1.5rem;
}
.flash-success svg {
  height: 1.25rem;
  width: 1.25rem;
  color: #34d399;
}

.flash-error {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  border-radius: 0.5rem;
  border: 1px solid rgba(244, 63, 94, 0.2);
  background: rgba(244, 63, 94, 0.1);
  padding: 1rem;
  font-size: 0.875rem;
  color: #fb7185;
  margin-bottom: 1.5rem;
}
.flash-error svg {
  height: 1.25rem;
  width: 1.25rem;
  color: #fb7185;
}

.flash-errors {
  border-radius: 0.5rem;
  border: 1px solid rgba(244, 63, 94, 0.2);
  background: rgba(244, 63, 94, 0.1);
  padding: 1rem;
  font-size: 0.875rem;
  color: #fb7185;
  margin-bottom: 1.5rem;
}
.flash-errors-header {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  margin-bottom: 0.5rem;
  font-weight: 500;
}
.flash-errors-header svg {
  height: 1.25rem;
  width: 1.25rem;
  color: #fb7185;
}
.flash-errors ul {
  list-style-type: disc;
  padding-left: 2.75rem;
}
.flash-errors li + li {
  margin-top: 0.25rem;
}

/* Guest wrapper (login/register) */
.guest-wrapper {
  margin: 0 auto;
  display: flex;
  min-height: 100vh;
  width: 100%;
  max-width: 64rem;
  align-items: center;
  justify-content: center;
  padding: 2rem 1rem;
}
.guest-wrapper > div {
  width: 100%;
}

.guest-flash-success {
  margin-bottom: 1rem;
  border-radius: 0.5rem;
  border: 1px solid rgba(16, 185, 129, 0.2);
  background: rgba(16, 185, 129, 0.1);
  padding: 0.75rem 1rem;
  color: #34d399;
  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.05);
}
.guest-flash-error {
  margin-bottom: 1rem;
  border-radius: 0.5rem;
  border: 1px solid rgba(244, 63, 94, 0.2);
  background: rgba(244, 63, 94, 0.1);
  padding: 0.75rem 1rem;
  color: #fb7185;
  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.05);
}
.guest-flash-errors {
  margin-bottom: 1rem;
  border-radius: 0.5rem;
  border: 1px solid rgba(244, 63, 94, 0.2);
  background: rgba(244, 63, 94, 0.1);
  padding: 0.75rem 1rem;
  color: #fb7185;
  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.05);
}
.guest-flash-errors ul {
  list-style-type: disc;
  padding-left: 1.25rem;
}

/* ---------- Toast & Notification ---------- */
#toast-container {
  position: fixed;
  bottom: 1.5rem;
  right: 1.5rem;
  z-index: 9999;
  display: flex;
  flex-direction: column;
  gap: 0.5rem;
  max-width: 24rem;
}
.toast-notification {
  background: #1e293b;
  border: 1px solid #334155;
  border-radius: 0.75rem;
  padding: 0.875rem 1rem;
  box-shadow: 0 10px 25px rgba(0, 0, 0, 0.4);
  animation: toast-in 0.3s ease-out;
}
.toast-notification.toast-exit {
  animation: toast-out 0.3s ease-in forwards;
}
.toast-header {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  margin-bottom: 0.25rem;
}
.toast-icon {
  width: 1rem;
  height: 1rem;
  color: #60a5fa;
  flex-shrink: 0;
}
.toast-title {
  font-size: 0.8125rem;
  font-weight: 600;
  color: #f1f5f9;
  flex: 1;
}
.toast-close {
  color: #64748b;
  font-size: 0.75rem;
  cursor: pointer;
  background: none;
  border: none;
  padding: 0 0.25rem;
  line-height: 1;
}
.toast-close:hover {
  color: #e2e8f0;
}
.toast-body {
  font-size: 0.75rem;
  color: #94a3b8;
  line-height: 1.4;
}

@keyframes toast-in {
  from {
    opacity: 0;
    transform: translateY(1rem) scale(0.95);
  }
  to {
    opacity: 1;
    transform: translateY(0) scale(1);
  }
}
@keyframes toast-out {
  from {
    opacity: 1;
    transform: translateY(0) scale(1);
  }
  to {
    opacity: 0;
    transform: translateY(1rem) scale(0.95);
  }
}

/* Notification dropdown */
.notification-dropdown {
  position: absolute;
  top: 100%;
  right: 0;
  margin-top: 0.5rem;
  width: 22rem;
  max-height: 24rem;
  overflow-y: auto;
  background: #1e293b;
  border: 1px solid #334155;
  border-radius: 0.75rem;
  box-shadow: 0 20px 40px rgba(0, 0, 0, 0.4);
  z-index: 50;
}
@media (max-width: 640px) {
  .notification-dropdown {
    position: fixed;
    top: 4.5rem;
    right: 0.75rem;
    left: 0.75rem;
    margin-top: 0;
    width: auto;
    max-height: min(70vh, 24rem);
  }
}
.notification-dropdown-header {
  padding: 0.75rem 1rem;
  border-bottom: 1px solid #334155;
  font-size: 0.8125rem;
  font-weight: 600;
  color: #f1f5f9;
}
.notification-item {
  display: block;
  padding: 0.75rem 1rem;
  border-bottom: 1px solid #1e293b;
  transition: background 0.15s;
  text-decoration: none;
}
.notification-item:hover {
  background: #334155;
}
.notification-item-title {
  font-size: 0.75rem;
  font-weight: 600;
  color: #60a5fa;
}
.notification-item-body {
  font-size: 0.75rem;
  color: #cbd5e1;
  margin-top: 0.125rem;
  overflow-wrap: anywhere;
}
.notification-item-time {
  font-size: 0.625rem;
  color: #64748b;
  margin-top: 0.25rem;
}
.notification-empty {
  padding: 2rem 1rem;
  text-align: center;
  font-size: 0.8125rem;
  color: #64748b;
}
.notification-unread {
  background: rgba(59, 130, 246, 0.05);
  border-left: 3px solid #3b82f6;
}
.notification-unread .notification-item-title {
  color: #93c5fd;
}

/* Row highlight */
@keyframes row-highlight {
  from {
    background: rgba(59, 130, 246, 0.15);
  }
  to {
    background: transparent;
  }
}
.animate-highlight {
  animation: row-highlight 2s ease-out;
}

/* Hidden utility */
.hidden {
  display: none !important;
}

/* ---------- Cards & Containers ---------- */
.card {
  border-radius: 0.75rem;
  border: 1px solid #1e293b;
  background: #0f172a;
  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.05);
}
.card-padded {
  padding: 1.5rem;
}

/* Search / Filter bar container */
.filter-bar {
  margin-bottom: 1.5rem;
  border-radius: 0.75rem;
  border: 1px solid #1e293b;
  background: #0f172a;
  padding: 0.5rem;
  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.05);
}
.filter-bar form {
  display: flex;
  flex-direction: column;
  gap: 0.5rem;
}
@media (min-width: 640px) {
  .filter-bar form {
    flex-direction: row;
    align-items: center;
  }
}

.search-field-wrapper {
  position: relative;
  flex: 1;
  width: 100%;
}
.search-icon {
  position: absolute;
  inset: 0 auto 0 0;
  display: flex;
  align-items: center;
  padding-left: 0.75rem;
  pointer-events: none;
}
.search-icon svg {
  height: 1rem;
  width: 1rem;
  color: #6b7280;
}

.search-input {
  display: block;
  width: 100%;
  border-radius: 0.5rem;
  border: none;
  background: #020617;
  padding: 0.5rem 0.75rem 0.5rem 2.5rem;
  font-size: 0.875rem;
  color: #e5e7eb;
}
.search-input::placeholder {
  color: #6b7280;
}
.search-input:focus {
  outline: none;
  box-shadow: 0 0 0 1px #2563eb;
}

.filter-divider {
  height: 2rem;
  width: 1px;
  background: #1e293b;
  display: none;
}
@media (min-width: 640px) {
  .filter-divider {
    display: block;
  }
}

.filter-select {
  display: block;
  width: 100%;
  border-radius: 0.5rem;
  border: none;
  background: #020617;
  padding: 0.5rem 0.75rem;
  font-size: 0.875rem;
  color: #e5e7eb;
}
@media (min-width: 640px) {
  .filter-select {
    width: 12rem;
  }
}
.filter-select:focus {
  outline: none;
  box-shadow: 0 0 0 1px #2563eb;
}
.filter-select option {
  background: #0f172a;
}

/* ---------- Buttons ---------- */
.btn-primary {
  display: inline-flex;
  align-items: center;
  gap: 0.5rem;
  border-radius: 0.5rem;
  background: #2563eb;
  padding: 0.5rem 1rem;
  font-size: 0.875rem;
  font-weight: 600;
  color: #fff;
  border: none;
  cursor: pointer;
  transition: background-color 0.15s;
  width: 100%;
}
.btn-primary:hover {
  background: #3b82f6;
}
@media (min-width: 640px) {
  .btn-primary {
    width: auto;
  }
}
.btn-primary svg {
  height: 1rem;
  width: 1rem;
}

.btn-secondary {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 0.375rem;
  border-radius: 0.5rem;
  background: #1e293b;
  padding: 0.375rem 0.75rem;
  font-size: 0.75rem;
  font-weight: 600;
  color: #e5e7eb;
  border: none;
  cursor: pointer;
  transition: background-color 0.15s;
}
.btn-secondary:hover {
  background: #334155;
}
.btn-secondary svg {
  height: 0.75rem;
  width: 0.75rem;
}

.btn-clear {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 100%;
  border-radius: 0.5rem;
  background: #1e293b;
  padding: 0.5rem 1rem;
  text-align: center;
  font-size: 0.875rem;
  font-weight: 500;
  color: #d1d5db;
  transition: background-color 0.15s;
}
@media (min-width: 640px) {
  .btn-clear {
    width: auto;
  }
}
.btn-clear:hover {
  background: #334155;
}

.btn-danger {
  display: inline-flex;
  align-items: center;
  gap: 0.375rem;
  border-radius: 0.5rem;
  background: #dc2626;
  padding: 0.5rem 1rem;
  font-weight: 500;
  color: #fff;
  border: none;
  cursor: pointer;
  transition: background-color 0.15s;
}
.btn-danger:hover {
  background: #ef4444;
}

.btn-danger-ghost {
  display: inline-flex;
  align-items: center;
  gap: 0.375rem;
  border-radius: 0.5rem;
  background: rgba(244, 63, 94, 0.2);
  padding: 0.375rem 0.75rem;
  font-size: 0.75rem;
  font-weight: 600;
  color: #fb7185;
  border: none;
  cursor: pointer;
  transition: background-color 0.15s;
  opacity: 0;
}
.btn-danger-ghost:hover {
  background: rgba(244, 63, 94, 0.3);
}

.btn-outline {
  display: inline-flex;
  align-items: center;
  gap: 0.5rem;
  border-radius: 0.5rem;
  border: 1px solid #475569;
  background: #1e293b;
  padding: 0.625rem 1rem;
  font-size: 0.875rem;
  font-weight: 500;
  color: #d1d5db;
  cursor: pointer;
  transition:
    background-color 0.15s,
    color 0.15s;
}
.btn-outline:hover {
  background: #334155;
  color: #fff;
}

.btn-full-outline {
  width: 100%;
  border-radius: 0.5rem;
  border: 1px solid #334155;
  background: #1e293b;
  padding: 0.5rem 1rem;
  font-size: 0.875rem;
  font-weight: 500;
  color: #e5e7eb;
  cursor: pointer;
  transition: background-color 0.15s;
}
.btn-full-outline:hover {
  background: #334155;
}

.btn-full-primary {
  width: 100%;
  border-radius: 0.5rem;
  background: #2563eb;
  padding: 0.5rem 1rem;
  font-weight: 500;
  color: #fff;
  border: none;
  cursor: pointer;
  transition: background-color 0.15s;
}
.btn-full-primary:hover {
  background: #3b82f6;
}

.btn-promote {
  display: inline-flex;
  align-items: center;
  gap: 0.375rem;
  border-radius: 0.5rem;
  background: #2563eb;
  padding: 0.5rem 0.875rem;
  font-size: 0.75rem;
  font-weight: 600;
  color: #fff;
  border: none;
  cursor: pointer;
  transition: background-color 0.15s;
}
.btn-promote:hover {
  background: #3b82f6;
}
.btn-promote svg {
  height: 0.875rem;
  width: 0.875rem;
}

.btn-demote {
  display: inline-flex;
  align-items: center;
  gap: 0.375rem;
  border-radius: 0.5rem;
  background: #dc2626;
  padding: 0.5rem 0.875rem;
  font-size: 0.75rem;
  font-weight: 600;
  color: #fff;
  border: none;
  cursor: pointer;
  transition: background-color 0.15s;
}
.btn-demote:hover {
  background: #ef4444;
}
.btn-demote svg {
  height: 0.875rem;
  width: 0.875rem;
}

.btn-update-status {
  border-radius: 0.5rem;
  border: 1px solid #1e293b;
  background: #0f172a;
  padding: 0.5rem 1rem;
  color: #e5e7eb;
  transition: background-color 0.15s;
  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.05);
}
.btn-update-status:hover {
  background: #1e293b;
}

/* ---------- Tables ---------- */
.data-table-wrapper {
  overflow: hidden;
  border-radius: 0.75rem;
  border: 1px solid #1e293b;
  background: #0f172a;
  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.05);
}
.data-table-scroll {
  overflow-x: auto;
}

.data-table {
  width: 100%;
  text-align: left;
  font-size: 0.875rem;
  white-space: nowrap;
}
.data-table thead {
  font-size: 0.75rem;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  color: #9ca3af;
}
.data-table thead th {
  padding: 1rem 1rem;
  font-weight: 600;
  padding-bottom: 0.5rem;
}
@media (min-width: 640px) {
  .data-table thead th {
    padding: 1rem 1.5rem;
  }
}
.data-table thead th.text-right {
  text-align: right;
}
.data-table tbody {
  /* divide-y  divide-slate-800/50 */
}
.data-table tbody tr {
  border-top: 1px solid rgba(30, 41, 59, 0.5);
  transition: background-color 0.15s;
}
.data-table tbody tr:first-child {
  border-top: none;
}
.data-table tbody tr:hover {
  background: rgba(30, 41, 59, 0.2);
}
.data-table tbody td {
  padding: 0.75rem 1rem;
}
@media (min-width: 640px) {
  .data-table tbody td {
    padding: 1rem 1.5rem;
  }
}
.data-table tbody td.text-right {
  text-align: right;
}
.data-table tbody td.text-center {
  text-align: center;
}

/* Group hover – show action buttons */
.data-table tbody tr:hover .show-on-hover {
  opacity: 1;
}

/* Cell layouts */
.cell-with-avatar {
  display: flex;
  align-items: center;
  gap: 0.75rem;
}
.avatar-circle {
  display: flex;
  height: 2rem;
  width: 2rem;
  flex-shrink: 0;
  align-items: center;
  justify-content: center;
  border-radius: 9999px;
  font-size: 0.75rem;
  font-weight: 700;
}
.avatar-circle-sm {
  display: flex;
  height: 1.5rem;
  width: 1.5rem;
  align-items: center;
  justify-content: center;
  border-radius: 9999px;
  font-size: 10px;
  font-weight: 700;
  background: #1e293b;
  color: #e5e7eb;
}
.avatar-blue {
  background: rgba(37, 99, 235, 0.2);
  color: #60a5fa;
}
.avatar-admin {
  background: rgba(245, 158, 11, 0.2);
  color: #fbbf24;
}
.avatar-agent {
  background: rgba(139, 92, 246, 0.2);
  color: #a78bfa;
}
.avatar-user {
  background: #1e293b;
  color: #e5e7eb;
}

.cell-name {
  font-weight: 500;
  color: #e5e7eb;
}
.cell-muted {
  color: #9ca3af;
}
.cell-light {
  color: #d1d5db;
}

/* ---------- Badges ---------- */
.badge {
  display: inline-flex;
  border-radius: 0.375rem;
  padding: 0.25rem 0.625rem;
  font-size: 11px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.05em;
}
.badge-sm {
  border-radius: 0.375rem;
  padding: 0.25rem 0.625rem;
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.05em;
}
.badge-pill {
  display: inline-flex;
  align-items: center;
  border-radius: 9999px;
  padding: 0.25rem 0.625rem;
  font-size: 0.75rem;
  font-weight: 500;
}

/* Badge colors */
.badge-violet {
  background: rgba(139, 92, 246, 0.2);
  color: #a78bfa;
}
.badge-blue {
  background: rgba(37, 99, 235, 0.2);
  color: #60a5fa;
}
.badge-amber {
  background: rgba(245, 158, 11, 0.2);
  color: #fbbf24;
}
.badge-emerald {
  background: rgba(16, 185, 129, 0.2);
  color: #34d399;
}
.badge-red {
  background: rgba(239, 68, 68, 0.2);
  color: #f87171;
}
.badge-gray {
  background: rgba(107, 114, 128, 0.2);
  color: #9ca3af;
}

/* Activity badge */
.badge-action {
  display: inline-flex;
  align-items: center;
  border-radius: 9999px;
  background: #1e293b;
  padding: 0.125rem 0.625rem;
  font-size: 0.75rem;
  font-weight: 500;
  color: #d1d5db;
  box-shadow: inset 0 0 0 1px #334155;
}
.changes-tag {
  border-radius: 0.25rem;
  background: #1e293b;
  padding: 0.125rem 0.25rem;
}

/* ---------- Forms ---------- */
.form-group {
  margin-bottom: 1rem;
}
.form-label {
  display: block;
  margin-bottom: 0.25rem;
  font-size: 0.875rem;
  font-weight: 500;
  color: #d1d5db;
}
.form-label-optional {
  color: #6b7280;
}
.form-input {
  width: 100%;
  border-radius: 0.5rem;
  border: 1px solid #334155;
  background: #020617;
  padding: 0.5rem 0.75rem;
  color: #e5e7eb;
}
.form-input::placeholder {
  color: #6b7280;
}
.form-input:focus {
  border-color: #2563eb;
  outline: none;
  box-shadow: 0 0 0 1px #2563eb;
}
.form-input-file {
  width: 100%;
  border-radius: 0.5rem;
  border: 1px solid #334155;
  background: #020617;
  padding: 0.5rem 0.75rem;
  color: #e5e7eb;
}
.form-input-file::file-selector-button {
  margin-right: 1rem;
  padding: 0.25rem 1rem;
  border-radius: 9999px;
  border: none;
  font-size: 0.875rem;
  font-weight: 600;
  background: rgba(37, 99, 235, 0.1);
  color: #60a5fa;
  cursor: pointer;
}
.form-input-file::file-selector-button:hover {
  background: rgba(37, 99, 235, 0.2);
}
.form-hint {
  margin-top: 0.25rem;
  font-size: 0.75rem;
  color: #6b7280;
}
.form-error {
  margin-top: 0.25rem;
  font-size: 0.75rem;
  color: #fb7185;
}
.form-select {
  width: 100%;
  border-radius: 0.5rem;
  border: 1px solid #334155;
  background: #020617;
  padding: 0.5rem 0.75rem;
  color: #e5e7eb;
}
.form-select:focus {
  border-color: #2563eb;
  outline: none;
  box-shadow: 0 0 0 1px #2563eb;
}

.inline-select {
  border-radius: 0.5rem;
  border: none;
  background: #020617;
  padding: 0.375rem 0.75rem;
  font-size: 0.75rem;
  color: #d1d5db;
  cursor: pointer;
}
.inline-select:focus {
  outline: none;
  box-shadow: 0 0 0 1px #2563eb;
}
.inline-select option {
  background: #0f172a;
}

.form-space-y > * + * {
  margin-top: 1rem;
}

/* ---------- Page-Specific Parts ---------- */

/* Tabs (agent tickets page) */
.tabs-bar {
  display: flex;
  gap: 0.5rem;
  margin-bottom: 1.5rem;
  border-bottom: 1px solid #1e293b;
}
.tab-link {
  padding: 0.75rem 1rem;
  font-size: 0.875rem;
  font-weight: 500;
  border-bottom: 2px solid transparent;
  transition:
    color 0.15s,
    border-color 0.15s;
  color: #9ca3af;
}
.tab-link:hover {
  border-color: #334155;
  color: #e5e7eb;
}
.tab-link.active {
  border-color: #2563eb;
  color: #60a5fa;
}

/* Section header row */
.section-header {
  display: flex;
  flex-wrap: wrap;
  align-items: flex-start;
  justify-content: space-between;
  gap: 0.75rem;
  margin-bottom: 1.5rem;
}
.section-subtitle {
  font-size: 0.875rem;
  color: #9ca3af;
}

/* Dashboard stat cards */
.stats-grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 1rem;
  margin-bottom: 2rem;
}
@media (min-width: 640px) {
  .stats-grid {
    grid-template-columns: repeat(2, 1fr);
    gap: 1.5rem;
  }
}
@media (min-width: 768px) {
  .stats-grid {
    grid-template-columns: repeat(3, 1fr);
  }
}

.stat-card {
  position: relative;
  overflow: hidden;
  border-radius: 0.75rem;
  background: #0f172a;
  padding: 1.5rem;
  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.05);
  border: 1px solid #1e293b;
}
.stat-card-inner {
  display: flex;
  align-items: center;
  justify-content: space-between;
}
.stat-label {
  font-size: 0.875rem;
  font-weight: 500;
  color: #9ca3af;
}
.stat-label-blue {
  color: #60a5fa;
}
.stat-label-green {
  color: #34d399;
}
.stat-value {
  margin-top: 0.5rem;
  font-size: 1.875rem;
  font-weight: 700;
  color: #e5e7eb;
}
.stat-icon {
  display: flex;
  height: 3rem;
  width: 3rem;
  align-items: center;
  justify-content: center;
  border-radius: 9999px;
}
.stat-icon svg {
  height: 1.5rem;
  width: 1.5rem;
}
.stat-icon-blue {
  background: rgba(37, 99, 235, 0.2);
  color: #60a5fa;
}
.stat-icon-green {
  background: rgba(16, 185, 129, 0.2);
  color: #34d399;
}

/* Charts grid */
.charts-grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 1rem;
  margin-bottom: 2rem;
}
@media (min-width: 768px) {
  .charts-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 1.5rem;
  }
}
.chart-card {
  border-radius: 0.75rem;
  border: 1px solid #1e293b;
  background: #0f172a;
  padding: 1.5rem;
  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.05);
}
.chart-title {
  font-size: 1rem;
  font-weight: 600;
  color: #e5e7eb;
  margin-bottom: 1rem;
  display: flex;
  align-items: center;
  gap: 0.5rem;
}
.chart-title svg {
  height: 1.25rem;
  width: 1.25rem;
}
.chart-container {
  position: relative;
  height: 280px;
}
.chart-container-center {
  position: relative;
  display: flex;
  align-items: center;
  justify-content: center;
  height: 280px;
}

/* Recent Activity section on dashboard */
.activity-card {
  border-radius: 0.75rem;
  border: 1px solid #1e293b;
  background: #0f172a;
  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.05);
  overflow: hidden;
}
.activity-card-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  border-bottom: 1px solid #1e293b;
  padding: 1.25rem 1.5rem;
}
.activity-card-title {
  font-size: 1rem;
  font-weight: 600;
  color: #e5e7eb;
}
.activity-card-link {
  font-size: 0.875rem;
  font-weight: 500;
  color: #60a5fa;
  transition: color 0.15s;
}
.activity-card-link:hover {
  color: #93c5fd;
}

/* Dashboard table column headers */
.activity-table-header {
  display: none;
  align-items: center;
  justify-content: space-between;
  padding: 0.75rem 1.5rem;
  border-bottom: 1px solid rgba(30, 41, 59, 0.8);
  background: rgba(2, 6, 23, 0.2);
  font-size: 0.75rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  color: #9ca3af;
}
@media (min-width: 640px) {
  .activity-table-header {
    display: flex;
  }
}

.activity-rows > * + * {
  border-top: 1px solid #1e293b;
}

.activity-row {
  display: flex;
  flex-direction: column;
  justify-content: space-between;
  padding: 0.75rem 1rem;
  transition: background-color 0.15s;
  gap: 0.5rem;
}
@media (min-width: 640px) {
  .activity-row {
    flex-direction: row;
    align-items: center;
    padding: 1rem 1.5rem;
    gap: 0;
  }
}
.activity-row:hover {
  background: rgba(30, 41, 59, 0.5);
}

.activity-row-details {
  display: flex;
  flex-direction: column;
  gap: 0.25rem;
  width: 100%;
}
@media (min-width: 640px) {
  .activity-row-details {
    width: 50%;
  }
}

.activity-row-title {
  font-size: 0.875rem;
  font-weight: 500;
  color: #e5e7eb;
  transition: color 0.15s;
  word-break: break-word;
  overflow-wrap: break-word;
}
.activity-row-title:hover {
  color: #60a5fa;
}
.activity-row-subtitle {
  font-size: 0.75rem;
  color: #9ca3af;
  word-break: break-word;
}

.activity-row-badges {
  display: flex;
  align-items: center;
  justify-content: flex-start;
  gap: 2.5rem;
  width: 100%;
}
@media (min-width: 640px) {
  .activity-row-badges {
    width: 50%;
    justify-content: flex-end;
  }
}

.badge-col {
  width: 5rem;
  text-align: center;
}
.badge-col-wide {
  width: 6rem;
  text-align: center;
}

/* ---- Ticket Details (show) ---- */
.ticket-header {
  display: flex;
  flex-wrap: wrap;
  align-items: flex-start;
  justify-content: space-between;
  gap: 0.75rem;
  margin-bottom: 1.5rem;
}
.ticket-title {
  font-size: 1.5rem;
  font-weight: 600;
  color: #e5e7eb;
}
.ticket-status-text {
  font-size: 0.875rem;
  color: #9ca3af;
}

.detail-grid {
  display: grid;
  gap: 1.5rem;
}
@media (min-width: 768px) {
  .detail-grid {
    grid-template-columns: 2fr 1fr;
  }
}

.detail-main {
  border-radius: 0.75rem;
  border: 1px solid #1e293b;
  background: #0f172a;
  padding: 1.5rem;
  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.05);
}
.detail-sidebar {
  border-radius: 0.75rem;
  border: 1px solid #1e293b;
  background: #0f172a;
  padding: 1.5rem;
  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.05);
}
.detail-label {
  font-size: 0.875rem;
  color: #9ca3af;
}
.detail-value {
  color: #d1d5db;
}

.section-title {
  margin-bottom: 0.5rem;
  font-weight: 600;
  color: #e5e7eb;
}
.section-title-lg {
  margin-bottom: 1rem;
  font-size: 1.125rem;
  font-weight: 600;
  color: #e5e7eb;
}
.detail-description {
  white-space: pre-wrap;
  color: #d1d5db;
}

.detail-info-list {
  display: block;
}
.detail-info-list > * + * {
  margin-top: 0.25rem;
}

.detail-divider-form {
  margin-top: 1.5rem;
  border-top: 1px solid #1e293b;
  padding-top: 1rem;
}
.detail-divider-form > * + * {
  margin-top: 0.5rem;
}

.assign-form {
  margin-top: 1rem;
}
.assign-form > * + * {
  margin-top: 0.5rem;
}

.delete-form {
  margin-top: 1rem;
}

.attachment-link {
  margin-top: 1rem;
}
.attachment-link a {
  color: #60a5fa;
  font-weight: 500;
  transition: color 0.15s;
}
.attachment-link a:hover {
  color: #93c5fd;
}

/* Comments */
.comments-section {
  margin-top: 1.5rem;
  border-radius: 0.75rem;
  border: 1px solid #1e293b;
  background: #0f172a;
  padding: 1.5rem;
  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.05);
}
.comment-form {
  margin-bottom: 1.5rem;
  border-bottom: 1px solid #1e293b;
  padding-bottom: 1.5rem;
}
.comment-form > * + * {
  margin-top: 0.75rem;
}
.comment-disabled-msg {
  margin-bottom: 1.5rem;
  border-radius: 0.5rem;
  border: 1px solid #1e293b;
  background: rgba(2, 6, 23, 0.5);
  padding: 0.5rem 0.75rem;
  font-size: 0.875rem;
  color: #d1d5db;
}

.comments-list > * + * {
  margin-top: 1rem;
}
.comment-card {
  border-radius: 0.5rem;
  border: 1px solid #1e293b;
  background: rgba(30, 41, 59, 0.3);
  padding: 1rem;
}
.comment-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 0.25rem;
}
.comment-author {
  font-size: 0.875rem;
  font-weight: 500;
  color: #e5e7eb;
}
.comment-time {
  font-size: 0.75rem;
  color: #6b7280;
}
.comment-body {
  font-size: 0.875rem;
  color: #d1d5db;
}
.no-comments {
  font-size: 0.875rem;
  color: #6b7280;
}

/* ----------  Create Ticket Page ---------- */
.create-ticket-card {
  max-width: 48rem;
  margin: 0 auto;
  border-radius: 0.75rem;
  border: 1px solid #1e293b;
  background: #0f172a;
  padding: 1.5rem;
  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.05);
}
.create-ticket-title {
  margin-bottom: 0.25rem;
  font-size: 1.5rem;
  font-weight: 600;
  color: #e5e7eb;
}
.create-ticket-subtitle {
  margin-bottom: 1.5rem;
  font-size: 0.875rem;
  color: #9ca3af;
}

.btn-submit {
  border-radius: 0.5rem;
  background: #2563eb;
  padding: 0.5rem 1rem;
  font-weight: 500;
  color: #fff;
  border: none;
  cursor: pointer;
  transition: background-color 0.15s;
  width: 100%;
}
@media (min-width: 640px) {
  .btn-submit {
    width: auto;
  }
}
.btn-submit:hover {
  background: #3b82f6;
}

/* ----------  Edit Ticket Page ---------- */
.edit-ticket-card {
  max-width: 36rem;
  margin: 0 auto;
  border-radius: 0.75rem;
  border: 1px solid #1e293b;
  background: #0f172a;
  padding: 1.5rem;
  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.05);
}
.edit-title {
  margin-bottom: 0.25rem;
  font-size: 1.5rem;
  font-weight: 600;
  color: #e5e7eb;
}
.edit-subtitle {
  margin-bottom: 0.5rem;
  font-size: 0.875rem;
  color: #9ca3af;
}
.edit-status-info {
  margin-bottom: 1.5rem;
  border-radius: 0.5rem;
  background: rgba(2, 6, 23, 0.5);
  border: 1px solid #1e293b;
  padding: 0.5rem 0.75rem;
  font-size: 0.875rem;
  color: #d1d5db;
}
.edit-warning {
  border-radius: 0.5rem;
  border: 1px solid rgba(245, 158, 11, 0.2);
  background: rgba(245, 158, 11, 0.1);
  padding: 0.5rem 0.75rem;
  font-size: 0.875rem;
  color: #fbbf24;
}
.edit-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.75rem;
  margin-top: 1.5rem;
}
.btn-back {
  border-radius: 0.5rem;
  border: 1px solid #334155;
  background: #1e293b;
  padding: 0.5rem 1rem;
  font-weight: 500;
  color: #e5e7eb;
  transition: background-color 0.15s;
}
.btn-back:hover {
  background: #334155;
}

/* ----------  Auth Pages ---------- */
.auth-card {
  max-width: 28rem;
  margin: 0 auto;
  border-radius: 0.75rem;
  border: 1px solid #1e293b;
  background: #0f172a;
  padding: 1.5rem;
  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.05);
}
.auth-title {
  margin-bottom: 0.25rem;
  font-size: 1.5rem;
  font-weight: 600;
  color: #e5e7eb;
}
.auth-subtitle {
  margin-bottom: 1.5rem;
  font-size: 0.875rem;
  color: #9ca3af;
}
.auth-footer {
  margin-top: 1rem;
  font-size: 0.875rem;
  color: #9ca3af;
}
.auth-footer a {
  font-weight: 500;
  color: #60a5fa;
  transition: color 0.15s;
}
.auth-footer a:hover {
  color: #93c5fd;
}

/* ----------  Modals ---------- */
.modal-overlay {
  position: fixed;
  inset: 0;
  z-index: 50;
  display: flex; /* will be toggled via JS */
  align-items: center;
  justify-content: center;
  background: rgba(0, 0, 0, 0.6);
  -webkit-backdrop-filter: blur(4px);
  backdrop-filter: blur(4px);
}
.modal-box {
  margin: 0 1rem;
  width: 100%;
  max-width: 32rem;
  animation: modalIn 0.3s ease-out;
  border-radius: 1rem;
  border: 1px solid #334155;
  background: #0f172a;
  box-shadow: 0 25px 50px rgba(0, 0, 0, 0.25);
}
.modal-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  border-bottom: 1px solid rgba(51, 65, 85, 0.5);
  padding: 1rem 1.5rem;
}
.modal-header-content {
  display: flex;
  align-items: center;
  gap: 0.75rem;
}
.modal-icon {
  display: flex;
  height: 2.5rem;
  width: 2.5rem;
  align-items: center;
  justify-content: center;
  border-radius: 0.75rem;
}
.modal-icon-blue {
  background: rgba(37, 99, 235, 0.2);
}
.modal-icon-blue svg {
  height: 1.25rem;
  width: 1.25rem;
  color: #60a5fa;
}
.modal-icon-ai {
  background: linear-gradient(to bottom right, #7c3aed, #3b82f6);
  box-shadow: 0 4px 6px rgba(124, 58, 237, 0.2);
}
.modal-icon-ai svg {
  height: 1.25rem;
  width: 1.25rem;
  color: #fff;
}
.modal-title {
  font-size: 1.125rem;
  font-weight: 600;
  color: #fff;
}
.modal-subtitle {
  font-size: 0.75rem;
  color: #9ca3af;
}
.modal-close {
  color: #9ca3af;
  transition: color 0.15s;
  background: none;
  border: none;
  cursor: pointer;
}
.modal-close:hover {
  color: #fff;
}
.modal-close svg {
  height: 1.25rem;
  width: 1.25rem;
}

.modal-body {
  padding: 1.25rem 1.5rem;
}
.modal-body > * + * {
  margin-top: 1rem;
}

.modal-footer {
  display: flex;
  flex-direction: column;
  gap: 0.5rem;
  border-top: 1px solid rgba(51, 65, 85, 0.5);
  padding: 1rem 1.5rem;
}
@media (min-width: 640px) {
  .modal-footer {
    flex-direction: row;
    justify-content: flex-end;
  }
}

.modal-btn-cancel {
  order: 2;
  border-radius: 0.5rem;
  border: 1px solid #475569;
  background: #1e293b;
  padding: 0.625rem 1rem;
  font-size: 0.875rem;
  font-weight: 500;
  color: #d1d5db;
  cursor: pointer;
  transition:
    background-color 0.15s,
    color 0.15s;
}
@media (min-width: 640px) {
  .modal-btn-cancel {
    order: 1;
  }
}
.modal-btn-cancel:hover {
  background: #334155;
  color: #fff;
}

.modal-btn-confirm {
  order: 1;
  border-radius: 0.5rem;
  background: #2563eb;
  padding: 0.625rem 1rem;
  font-size: 0.875rem;
  font-weight: 500;
  color: #fff;
  border: none;
  cursor: pointer;
  transition: background-color 0.15s;
}
@media (min-width: 640px) {
  .modal-btn-confirm {
    order: 2;
  }
}
.modal-btn-confirm:hover {
  background: #3b82f6;
}

/* AI-specific modal button */
.modal-btn-ai {
  order: 1;
  border-radius: 0.5rem;
  background: linear-gradient(to right, #7c3aed, #3b82f6);
  padding: 0.625rem 1rem;
  font-size: 0.875rem;
  font-weight: 500;
  color: #fff;
  border: none;
  cursor: pointer;
  box-shadow: 0 4px 6px rgba(124, 58, 237, 0.2);
  transition: opacity 0.15s;
}
@media (min-width: 640px) {
  .modal-btn-ai {
    order: 2;
  }
}
.modal-btn-ai:hover {
  opacity: 0.9;
}

/* AI match badge */
.ai-match-badge {
  display: inline-flex;
  align-items: center;
  gap: 0.25rem;
  border-radius: 9999px;
  background: rgba(16, 185, 129, 0.1);
  padding: 0.25rem 0.625rem;
  font-size: 0.75rem;
  font-weight: 500;
  color: #34d399;
  box-shadow: inset 0 0 0 1px rgba(16, 185, 129, 0.2);
}
.ai-match-badge svg {
  height: 0.75rem;
  width: 0.75rem;
}

.ai-question {
  font-size: 0.875rem;
  font-weight: 500;
  color: #93c5fd;
  margin-bottom: 0.75rem;
}
.ai-answer-box {
  max-height: 15rem;
  overflow-y: auto;
  border-radius: 0.5rem;
  border: 1px solid rgba(51, 65, 85, 0.5);
  background: rgba(2, 6, 23, 0.5);
  padding: 1rem;
  font-size: 0.875rem;
  line-height: 1.625;
  color: #d1d5db;
}

/* AI Resolved card */
.ai-resolved-card {
  max-width: 48rem;
  margin: 1.5rem auto 0;
}
.ai-resolved-inner {
  border-radius: 1rem;
  border: 1px solid rgba(16, 185, 129, 0.2);
  background: linear-gradient(to bottom right, #0f172a, rgba(15, 23, 42, 0.8));
  padding: 1.5rem;
  box-shadow: 0 10px 15px rgba(0, 0, 0, 0.1);
}
.ai-resolved-header {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  margin-bottom: 1rem;
}
.ai-resolved-icon {
  display: flex;
  height: 2.5rem;
  width: 2.5rem;
  align-items: center;
  justify-content: center;
  border-radius: 0.75rem;
  background: linear-gradient(to bottom right, #059669, #14b8a6);
}
.ai-resolved-icon svg {
  height: 1.25rem;
  width: 1.25rem;
  color: #fff;
}
.ai-resolved-title {
  font-size: 1.125rem;
  font-weight: 600;
  color: #34d399;
}
.ai-resolved-subtitle {
  font-size: 0.75rem;
  color: #9ca3af;
}
.ai-resolved-answer {
  border-radius: 0.5rem;
  border: 1px solid rgba(51, 65, 85, 0.5);
  background: rgba(2, 6, 23, 0.5);
  padding: 1rem;
  font-size: 0.875rem;
  line-height: 1.625;
  color: #d1d5db;
}
.ai-resolved-actions {
  display: flex;
  gap: 0.75rem;
  margin-top: 1rem;
}

/* Empty state */
.empty-state {
  padding: 1.5rem;
  text-align: center;
  color: #6b7280;
}
.empty-state-inner {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  padding: 1rem 0;
}
.empty-state svg {
  height: 2.5rem;
  width: 2.5rem;
  color: #4b5563;
  margin-bottom: 0.5rem;
}
.empty-state-sm svg {
  height: 2rem;
  width: 2rem;
  color: #4b5563;
  margin-bottom: 0.75rem;
}

/* ---------- Pagination ---------- */
.pagination-wrapper {
  border-top: 1px solid #1e293b;
  padding: 0.75rem 1rem;
}
@media (min-width: 640px) {
  .pagination-wrapper {
    padding: 1rem 1.5rem;
  }
}

.pagination-nav {
  width: 100%;
}

/* --- Mobile: show prev/next buttons only --- */
.pagination-mobile {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem;
}
@media (min-width: 640px) {
  .pagination-mobile {
    display: none;
  }
}

.pagination-btn {
  display: inline-flex;
  align-items: center;
  gap: 0.375rem;
  border-radius: 0.5rem;
  border: 1px solid #334155;
  background: #1e293b;
  padding: 0.5rem 0.875rem;
  font-size: 0.8125rem;
  font-weight: 600;
  color: #e5e7eb;
  text-decoration: none;
  transition:
    background-color 0.2s,
    border-color 0.2s,
    color 0.2s;
  cursor: pointer;
}
.pagination-btn svg {
  height: 0.875rem;
  width: 0.875rem;
  flex-shrink: 0;
}
.pagination-btn:hover {
  background: #334155;
  border-color: #475569;
  color: #fff;
}

.pagination-btn-disabled {
  opacity: 0.4;
  cursor: not-allowed;
  pointer-events: none;
}

.pagination-info-mobile {
  font-size: 0.75rem;
  font-weight: 500;
  color: #94a3b8;
}

/* --- Desktop: full numbered pagination --- */
.pagination-desktop {
  display: none;
  align-items: center;
  justify-content: space-between;
  gap: 1rem;
}
@media (min-width: 640px) {
  .pagination-desktop {
    display: flex;
  }
}

.pagination-showing {
  font-size: 0.8125rem;
  color: #64748b;
}
.pagination-showing span {
  font-weight: 600;
  color: #94a3b8;
}

.pagination-links {
  display: inline-flex;
  align-items: center;
  gap: 0.25rem;
}

.pagination-link {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 2.25rem;
  height: 2.25rem;
  border-radius: 0.5rem;
  border: 1px solid transparent;
  background: transparent;
  padding: 0 0.5rem;
  font-size: 0.8125rem;
  font-weight: 500;
  color: #94a3b8;
  text-decoration: none;
  transition:
    background-color 0.2s,
    border-color 0.2s,
    color 0.2s,
    box-shadow 0.2s;
  cursor: pointer;
}
.pagination-link:hover {
  background: #1e293b;
  border-color: #334155;
  color: #e5e7eb;
}

/* Active page */
.pagination-link-active {
  background: #2563eb;
  border-color: #2563eb;
  color: #fff;
  font-weight: 700;
  box-shadow: 0 0 12px rgba(37, 99, 235, 0.3);
  cursor: default;
}
.pagination-link-active:hover {
  background: #2563eb;
  border-color: #2563eb;
  color: #fff;
}

/* Disabled prev/next arrow */
.pagination-link-disabled {
  opacity: 0.3;
  cursor: not-allowed;
  pointer-events: none;
}

/* Dots separator */
.pagination-link-dots {
  border: none;
  background: none;
  color: #475569;
  letter-spacing: 0.1em;
  cursor: default;
  min-width: 1.5rem;
}
.pagination-link-dots:hover {
  background: none;
  border: none;
  color: #475569;
}

/* Arrow buttons (prev/next on desktop) */
.pagination-link-arrow {
  min-width: 2.25rem;
  padding: 0;
}
.pagination-link-arrow svg {
  height: 1rem;
  width: 1rem;
}

/* Activity Log table specifics */
.activity-table-wrapper {
  border-radius: 0.75rem;
  border: 1px solid #1e293b;
  background: rgba(15, 23, 42, 0.5);
  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.05);
}
.activity-table {
  width: 100%;
  text-align: left;
  font-size: 0.875rem;
  color: #d1d5db;
}
.activity-table thead {
  background: rgba(30, 41, 59, 0.5);
  font-size: 0.75rem;
  text-transform: uppercase;
  color: #9ca3af;
}
.activity-table thead th {
  padding: 1rem 1.5rem;
  font-weight: 500;
}
.activity-table tbody > * + * {
  border-top: 1px solid #1e293b;
}
.activity-table tbody tr {
  transition: background-color 0.15s;
}
.activity-table tbody tr:hover {
  background: rgba(30, 41, 59, 0.25);
}
.activity-table td {
  padding: 1rem 1.5rem;
}
.activity-table .td-time {
  white-space: nowrap;
  font-size: 0.75rem;
}
.activity-table .td-user {
  font-weight: 500;
  color: #fff;
}
.activity-table .td-ticket {
  color: #60a5fa;
}
.activity-table .td-ticket:hover {
  color: #93c5fd;
}
.activity-table .td-changes {
  font-size: 0.75rem;
}
.italic-muted {
  font-style: italic;
  color: #9ca3af;
}
.text-muted-sm {
  font-size: 0.75rem;
  color: #6b7280;
  font-style: italic;
}

/* Modal animation */
@keyframes modalIn {
  from {
    opacity: 0;
    transform: translateY(1rem) scale(0.95);
  }
  to {
    opacity: 1;
    transform: translateY(0) scale(1);
  }
}

/* -------- Inline form (used in tables) -------- */
.inline-form {
  display: inline;
}

/* Responsive Sidebar Overrides */
.mobile-menu-btn {
  display: block;
  background: transparent;
  border: none;
  color: #fff;
  cursor: pointer;
  padding: 0.5rem;
  margin-right: 0.5rem;
}
@media (min-width: 768px) {
  .mobile-menu-btn {
    display: none;
  }
}

.sidebar.sidebar-open {
  display: flex !important;
  position: fixed;
  inset: 0;
  z-index: 50;
  width: 100%;
  max-width: 16rem;
  background: #0f172a;
}
.sidebar-overlay {
  display: none;
  position: fixed;
  inset: 0;
  background: rgba(0, 0, 0, 0.5);
  z-index: 40;
}
.sidebar-overlay.active {
  display: block;
}

/* Mobile New Ticket button */
.mobile-new-ticket {
  display: block;
  margin-bottom: 1.5rem;
  width: 100%;
  text-align: center;
  border-radius: 0.5rem;
  background: #2563eb;
  padding: 0.75rem 1rem;
  font-size: 1rem;
  font-weight: 600;
  color: #fff;
  text-decoration: none;
}
@media (min-width: 768px) {
  .mobile-new-ticket {
    display: none;
  }
}